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Logistics & Procurement - Logistics Jobs in South Africa

Customer Service Officer

Job Information
LocationRecruitment Agency / Vacancy in Western Cape
SalaryR300k - R200k
Job TypePermanent
EducationDiploma (Supply Chain/Logistics or equivalent) / studying towards a University degree
ExperienceFMCG Customer Services experience (4 -5 Year)

Job Description

Our client is looking for a Customer Service Officer to join their dynamic team.

Minimum Requirements:

Diploma (Supply Chain/Logistics or equivalent) / studying towards a University degree

FMCG Customer Services experience (4 -5 Year)

Computer literate in MS Office (advanced excel) and mainframe

Good understanding of processes and systems

Able to work under pressure and delivery quick results

Must be a good communicator (verbal and written) with strong analytical skills

Must be able to multi task

Duties / Responsibilities:

Delivery of excellent customer services internally and externally to ensure that we delight our customers

Accurate retrieval and processing of all orders and claims relevant to your allocated customer’s within agreed time frame.

Analyzing and resolving all customer complaints and queries in a professional manner within the timelines agreed

Work towards zero defective order entry to eliminate credit notes and claims

Ensure customer’s master files are reviewed and actions promptly executed.

Responsible for service level reporting by region / DC at detailed level (by order).

Participate and actively contribute at Customer / DC and LSP meetings.

To drive high service levels by effective communication, networking and building strong relationships with all stakeholders

General Administration, compliance, office safety and housekeeping

Should you meet the requirements for this position, please email your CV to or fax to 086 724 7757. You can also contact Tracey on 021 555 0432 .

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Mass Staffing Projects offers a R1000 for any candidate that is referred and placed through Mass Staffing Projects.

Mass Staffing Projects also offers a R1000 job spec fee for any referral that results in a placement through Mass Staffing Projects.

If your company is looking for any IT, Finance or Engineering staff, please email us at with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential.

or email us:

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