Customer Service Officer
|Location||Recruitment Agency / Vacancy in Western Cape|
|Salary||R300k - R200k|
|Education||Diploma (Supply Chain/Logistics or equivalent) / studying towards a University degree|
|Experience||FMCG Customer Services experience (4 -5 Year)|
Our client is looking for a Customer Service Officer to join their dynamic team.
Diploma (Supply Chain/Logistics or equivalent) / studying towards a University degree
FMCG Customer Services experience (4 -5 Year)
Computer literate in MS Office (advanced excel) and mainframe
Good understanding of processes and systems
Able to work under pressure and delivery quick results
Must be a good communicator (verbal and written) with strong analytical skills
Must be able to multi task
Duties / Responsibilities:
Delivery of excellent customer services internally and externally to ensure that we delight our customers
Accurate retrieval and processing of all orders and claims relevant to your allocated customer’s within agreed time frame.
Analyzing and resolving all customer complaints and queries in a professional manner within the timelines agreed
Work towards zero defective order entry to eliminate credit notes and claims
Ensure customer’s master files are reviewed and actions promptly executed.
Responsible for service level reporting by region / DC at detailed level (by order).
Participate and actively contribute at Customer / DC and LSP meetings.
To drive high service levels by effective communication, networking and building strong relationships with all stakeholders
General Administration, compliance, office safety and housekeeping
Should you meet the requirements for this position, please email your CV to firstname.lastname@example.org or fax to 086 724 7757. You can also contact Tracey on 021 555 0432 .
Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Mass Staffing Projects offers a R1000 for any candidate that is referred and placed through Mass Staffing Projects.
Mass Staffing Projects also offers a R1000 job spec fee for any referral that results in a placement through Mass Staffing Projects.
If your company is looking for any IT, Finance or Engineering staff, please email us at email@example.com with the company name, a contact person and contact email or number of the person doing the hiring. We will keep the referral strictly confidential.
or email us: logistics.jobs(at)staffingprojects.co.za